After-sales service culture
Service purpose: to improve the reputation of dealers and end users;
Service concept: products without after-sales service are defective products;
Service response time: after the customer service center of the headquarters receives the service call, the special person is responsible for answering the call, making a good record, and giving feedback within one hour;
Service supervision: in order to better serve customers, Tegel customer service Center welcomes dealers and customers to supervise the work of regional sales and service personnel.
Interpretation of after-sales service
Service is productivity, is the key factor to win customer trust and cooperation. The better the service. The more satisfied the customer is. One satisfied user can lead to ten new users. But one unhappy user can affect a hundred potential users. Therefore, we should attentively serve customers, take customer satisfaction as the starting point, meticulous, exceed customer expectations, create higher added value for products, create better benefits for the enterprise.
"Customer as the center, service as their own responsibility" : the enterprise only everything from the customer, all for the sake of customers, solid service in every detail, the implementation of the whole process of quality service, in order to win the trust of customers in the fierce competition. , clean, put the customer's service every time, as an opportunity to promote the image of and perfect themselves, display, from the customer in the manners of subtle understanding and capture the customer's demand, to provide customers with attentive, considerate, thoughtful service, to meet or exceed customer demand level, make customers feel good value and value.
Inspection part: (remote control, water discharge motor, Hall board);
Remedy: First, check whether the automatic water discharge on the remote control is turned on, and then switch it again to see if the status indicator lights up.
Inspection part: (water pressure, booster device, computer board, ceramic inner water pipe, solenoid valve);
Remedy: After confirming the correct seat, press the cleaning function, and unplug the water pressure switch valve line on the computer board. If the water pump still works, the computer board is broken. If the water pump stops working, it means that the water pressure is not enough. If the valve is normal, check whether the water pipe is pressed or ruptured;
Inspection part: (drying motor, computer board);
Remedy: Press the dry button after confirming the correct seating, and measure whether the drying motor plug has a DC 12V voltage. If so, the drying motor is broken, if not, the computer board is broken;
Note: If the production is from January to May 2005, the computer board and the drying device will be replaced together;
Installation and maintenance video